Jatwan Privacy Policy — Our commitment to protecting your information

1 Introduction

Welcome to Jatwan. We believe every user's privacy is a fundamental right. This privacy policy informs you about what information is collected when you use the Jatwan platform, how that information is used, and how we keep your data secure.

By visiting the jatwan.com website or creating an account, you agree to this privacy policy. This policy is part of our Terms & Conditions and both documents should be read together.

2 What information we collect

Different types of information are collected at various stages of using the Jatwan platform. A detailed list is provided below:

Some information is provided directly by you (such as during registration), while some is collected automatically when you use Jatwan. Full payment card numbers or PIN codes are not stored on Jatwan's servers — these are handled directly by payment gateways.

3 Why we collect your information

Jatwan collects your information only for specific and legitimate purposes. No unnecessary information is collected. The main reasons are:

• To create and manage accounts and to verify your identity.
• To securely process deposits, withdrawals, and all financial transactions.
• To deliver gaming services, Live Casino, slots, and fish games smoothly.
• For anti-money laundering (AML) compliance and fraud detection.
• Age verification — to ensure no one under 18 uses Jatwan.
• To provide customer support and resolve issues.
• To accurately distribute promotional offers and bonuses.
• For platform security and technical improvements.
• To fulfill legal and regulatory obligations.

4 Data retention & duration

Jatwan stores your information on secure servers. How long data is retained depends on the type of information and legal requirements:

• Active account data: retained for as long as your account remains active.
• Financial transaction records: minimum 5 years (legal obligation).
• KYC documents: minimum 3 years after account closure.
• Customer support communications: up to 2 years.
• Cookies & session data: per the applicable cookie policy (typically 30 days to 1 year).

Once the defined retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

5 Data sharing policy

Jatwan never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment processors: Payment gateways receive the necessary financial information to complete transactions.
• Identity verification services: Authorized verification institutions for KYC process.
• Legal authorities: By court order or regulatory directive.
• Technology partners: Services essential to platform operation (such as hosting and security).

In all these cases, third parties must comply with our privacy standards. They cannot use your information for their own purposes.

6 Cookies and tracking technology

Jatwan uses cookies to enhance your browsing experience on the website. Cookies are small text files stored in your browser. Jatwan uses the following types of cookies:

• Essential cookies: Login sessions and security tokens — the site cannot function without these.
• Functionality cookies: Remembers your language preference and theme settings.
• Analytics cookies: To understand which pages get the most traffic and where issues are occurring.
• Security cookies: Helps detect fraud and bot activity.

Cookies can be disabled through your browser settings, though this may affect some Jatwan features. Essential cookies cannot be turned off as they are required for core platform functionality.

7 Your data rights

Jatwan believes you should have full control over your own information. You can exercise the following rights:

• Right to access your data: You can request to know what information Jatwan holds about you.
• Right to rectification: You can correct any inaccurate or outdated information.
• Right to erasure: You can request deletion of information beyond legal obligations.
• Right to restrict data processing: You can request that we stop using your data for specific purposes.
• Right to data portability: You can request your information in a common format.
• Right to opt out of marketing: You can opt out of promotional communications at any time.

8 Security measures

Jatwan follows industry-standard technologies and practices to protect your information. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transmission.
• Sensitive data stored on servers is protected with AES encryption.
• Two-Factor Authentication (2FA) available.
• 24/7 security monitoring and unusual activity detection.
• Regular security audits and penetration testing.
• Employee data access is restricted based on minimum necessity.

That said, no method of transmission over the internet is 100% secure. Keep your password strong, never share it with anyone, and avoid accessing your account over public Wi-Fi. If you notice any suspicious activity, contact Jatwan support immediately.

9 Protection of minors

Jatwan strictly prohibits use by anyone under 18 years of age. We do not knowingly collect information from minors.

• Age is verified at the point of registration.
• If there is any doubt, a birth certificate or national ID may be requested.
• If a minor's account is found, it will be closed immediately.

If you believe a minor is using Jatwan, please inform our support.

10 Privacy Policy updates

Jatwan may update this privacy policy as needed. In case of significant changes:

• You will be notified at least 7 days in advance via email or platform notification.
• The "Last updated" date on this page will change.
• Continued use of Jatwan after any changes constitutes acceptance of the updated policy.

We recommend checking this page from time to time. The latest version is always available at jatwan.com/privacy-policy.

11 Contact

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to Jatwan's support team. Our dedicated privacy team is always ready to assist you.